How to make a complaint and the complaint process?
If you have a complaint, we request you follow these steps. First point of contact for a complaint:
Tracey Lea Gilbert, Director P: 08 9227 8577 or 0412 103 627
Rose M De Rossi, Director P: 08 9227 8577 or 0411 181 938
Post: Unit 1, 342 Fitzgerald Street North Perth WA 6006
Phone: 08 9227 8577
Still not satisfied?
If you do not think we have resolved your complaint to your satisfaction, you may take the matter – free of charge – to the relevant External Disputes Resolution Scheme (provided it is within the scheme’s terms of reference) as detailed below. You may also refer the matter to the relevant External Disputes Resolution Scheme at any time, but if our internal process is still in progress, they may request that our internal processes be complete before considering the matter further.
Our external dispute resolution provider is the Credit and Investment Ombudsman, which can be contacted up until 1 November 2018 on:
After 1st November 2018
Australian Financial Complaints Authority (AFCA)