Diversify - Dispute Resolution

09:00 – 17:00

     

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If you have a complaint, we request you follow these steps.   

 

First point of contact: 

Complaints Officer

 
Tracey Lea Gilbert, Director
P: 08 9227 8577 or 0412 103 627
 
then;
 
Rose M De Rossi, Director
P: 08 9227 8577 or 0411 181 938
 
The Complaints Officers are senior personnel in our organisation and have the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example, letter, telephone, email or in person.
 
 
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You can also contact us on/at:

 

Phone: 08 9227 8577
Email: admin@diversifi.com.au
Post: 622 Newcastle Street, Leederville, WA  6007
 
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Still not satisfied?

 
If you do not think we have resolved your complaint to your satisfaction, you may take the matter – free of charge – to the relevant External Disputes Resolution Scheme (provided it is within the scheme’s terms of reference) as detailed below.  You may also refer the matter to the relevant External Disputes Resolution Scheme at any time, but if our internal process is still in progress, they may request that our internal processes be complete before considering the matter further.
 
Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA) which can be contacted at:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC  3001
 
 
 
 
 
 
 
 

 

Contact us 

Everyday 8:30am-5:00pm
 
 1300-55-99-49 enquiry@diversifi.com.au
 
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©Diversifi Pty Ltd 
Australian Credit Licence 364403
 

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Your go to mortgage broker, proudly servicing across Perth: Mortgage broker in Perth, Mortgage broker in North Perth, Mortgage broker in Fremantle, Mortgage broker in Kalamunda, Mortgage broker in Brisbane, Mortgage broker Perth WA. 

About Diversifi Pty Ltd

You are a broker helping borrowers in Australia with home loan, commercial loan, asset finance and car loan. You work with lenders across Australia to get the best interest rate for the product that suits borrower's needs. You leverage technology to help your customers efficiently providing the best experience possible. Diversifi Pty Ltd is an established and highly awarded finance Broking Company supported by Choice Aggregation Services, one of Australia’s leading finance aggregation companies. Each member of our team is dedicated and highly trained, having their own Australian Credit Licence which means they’ve met the specific education and experience requirement at the highest level. Whether you are a first home buyer, seeking car finance or simply want a better mortgage rate, we can help. Our highly awarded team looks forward to making the process of achieving the finance you need, easier. Using our state of the art software, our team is very efficient in finding finance solutions to match our client’s needs.

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